Refund policy
Prints are made to order
Every print is made to order just for you, so we can't accept returns for a change of mind.
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us within 7 days of delivery at support@arraheemislamicarts.com with:
- a clear photo of the issue
- a photo of the packaging (inside and outside)
- a photo of the shipping label
- your order number
We'll arrange a free replacement or a refund, whichever suits you. You don't need to send the item back.
Lost orders
If your order hasn't arrived within the estimated delivery time, contact us and we'll look into it. If it's confirmed lost in transit, we'll send a free replacement or a refund. Please check your shipping address at checkout, as we can't cover orders sent to a wrong address.
Sale items and gift cards
Sale items and gift cards can't be returned, unless they arrive damaged or faulty.
Refunds
Once we've checked your claim, we'll let you know if the refund is approved. Approved refunds go back to your original payment method. Your bank may take a few business days to process it.
Your rights
This policy doesn't affect your rights under your local consumer laws.
Questions? Contact us any time. We're happy to help.